Your Utility Business. Our Payments Expertise.

You want a partner that can help your utility business grow. You also need to serve your customers with a wide array of choices that make payments fast, easy and seamless. And you need to find the right solutions that will minimize impact on your internal resources and will save you money. That’s why Western Union offers a complete solution to help improve the performance of your utility payment strategy.

This full suite of customizable bill payment and presentment solutions includes our electronic Western Union Speedpay service and our walk-in Western Union Payments, with an extensive network of more than 46,000 Agent locations. These cash and electronic services will fit seamlessly into your business environment, help reduce costs, and provide your customers with convenient choices to pay how and when they want.

At Western Union, our team includes some of the best people in the payments business – experts with deep utility industry expertise and an investment in your business. Our solutions are customized to fit business requirements specific to the utility industry, and we partner with you from initial consultation through implementation and beyond to make sure our service is aligned with your business strategy and objectives.

Benefits to Help Utilities:

  • Increased customer satisfaction through a full suite of convenient presentment and payment options
  • Improved payment channel mix
    • Migrate higher cost agent assisted payments to lower cost self service channels
  • Reduced costs and increased operational efficiencies
    • Improved cash flow, through better speed and accuracy of payments
    • Better allocated collection efforts
    • Reduced delinquencies, payment returns and exceptions
  • Enhanced consultative service from an industry expert with the stability, reliability and expertise to partner with you for the long term
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Payment Suite

Our Payment Suite provides comprehensive presentment and payment options that are customized to fit your precise business needs. Western Union provides an ongoing partnership to help you achieve your long and short-term objectives, giving customers convenient options that drive satisfaction, increase paper turn-off rates and help to encourage timely payment.

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Value Added Services Suite

Our Value Added Services Suite provides ongoing, knowledgeable expertise, advice and support at no additional cost. Western Union provides payments industry expertise, benchmarking tools and consultative insights to help you meet your business objectives.

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Mobile Suite

Our comprehensive Mobile Suite offers the convenience consumers expect while providing the new technologies that utilities require. Because we understand that where customers go, payment opportunities follow.

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Reporting and Analysis Suite

Our Reporting and Analysis Suite includes unique and easily customizable reporting and analysis tools that give you targeted insight into your payment data, on a  real-time basis – so you can get the information you need, when you need it.

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Budget Management Suite

Our Budget Management Suite includes an expanded set of flexible, easy-to-use recurring payment options that meet your organizational priorities, as well as your consumer needs.

Communications

Communications Suite

Our Communications Suite provides user-friendly tactics to actively grow electronic billing and payment adoption in a way that leverages the combined experience and significant marketing resources of Western Union. We have the expertise and resources to get it done right.

It's Your Payment Strategy, Made Strong by Our Partnership. To Learn More, Contact Western Union Payments today.