Call Center Solutions
Need help managing calls about payments?
Our Call Center Solutions provide a dedicated CSR queue for Western Union® Speedpay® clients. The dedicated CSRs can process payments, research previous payments, set up recurring payment schedules and answer questions about payment services.
Business Payments
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Features
- Dedicated CSR queue
- Multi-lingual representatives available
- Robust reporting on service levels and call volumes
- Customized service level agreements
- Operated across multiple centers
- Direct dial, zero-out or transfer connect options
Benefits
- Helps reduce call center costs, call volume and hold times
- Allows your call center resources to
- Reduces Western Union Speedpay implementation timeframe
More info? Email us at: billpayment@westernunion.com